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  • Privacy Policy

    Website Privacy & Cookie Policy

    Introduction

    We are committed to protecting the privacy and personal data of all website users and service users. This policy explains how and why we collect, use, store and protect personal information when you interact with our website.

    We act as the data controller for any personal data processed through this website and ensure that all processing is carried out in line with UK data protection legislation.

    What Information We Collect

    We may collect and process personal data when you interact with our website, including when you:

    • Complete online forms (e.g. contact forms, event registrations or enquiries)
    • Subscribe to communications such as newsletters
    • Contact us directly

    We may also automatically collect technical and usage data such as IP address, device type, browser details, website activity, and pages visited.

    Where required, personal data is collected with your consent or under another lawful basis.

    How We Use Your Information

    We use personal data to:

    • Respond to enquiries and provide requested information
    • Manage communications and send relevant updates
    • Improve website performance and user experience
    • Maintain records and manage relationships
    • Meet legal and regulatory obligations
    • Protect our organisation from risks and misuse

    Processing is carried out on appropriate legal bases, including consent, legitimate interests, and compliance with legal obligations.

    Sharing Your Information

    We do not sell or trade personal information.

    Data may be shared with third parties only where:

    • You have given consent
    • It is necessary to deliver a service (e.g. website hosting or analytics providers)
    • We are legally required to do so

    In limited cases, we may provide information about relevant third-party services where you have requested or agreed to this.

    Data Retention

    We only retain personal data for as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, or operational requirements.

    Your Rights

    Under data protection law, you have rights including:

    • Access to your personal data
    • Correction of inaccurate or incomplete data
    • Erasure of data (where applicable)
    • Restriction or objection to processing
    • Data portability
    • Withdrawal of consent
    • The right to raise concerns with a supervisory authority
    • Requests can be made by contacting us directly, and we will respond in line with legal requirements.
    • Security

    We take appropriate measures to safeguard personal data against unauthorised access, misuse, or loss. These include technical, organisational and administrative controls.

    Cookies and Web Technologies

    What Are Cookies

    Cookies are small files stored on your device that help websites function effectively and provide information about how users interact with the site.

    How We Use Cookies

    We use cookies and similar technologies for:

    • Essential website functionality (e.g. login sessions)
    • Security and fraud prevention
    • Website analytics and performance monitoring
    • Remembering user preferences

    Some cookies may be provided by third-party services such as analytics tools, social media platforms, or embedded content providers.

    Managing Cookies

    You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect website functionality.

    Third-Party Services

    Our website may include third-party features such as embedded videos or social media integrations. These providers may set their own cookies and process data in accordance with their own privacy policies

    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

    1. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/ (Safari); and
    3. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
    4. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
    5. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
    6. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
    7. Blocking all cookies will have a negative impact upon the usability of many websites.
    8. If you block cookies, you will not be able to use all the features on our website.

     

    Form Submissions

    We may collect information about your approximate location when you submit a form on our website.

    This may include:

    • Your IP address
    • Geographic location (such as city or region), inferred from your IP address or device data

    We collect this information to:

    • Identify and prevent fraudulent or malicious activity
    • Diagnose technical issues

    We process this data under our legitimate interests in operating and improving our website and ensuring its security.

    We do not use this information to identify your precise location, and we do not share it with third parties for marketing purposes.

    Cookies Used

    Necessary

    These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.